Data Safety & Deletion Policy
At Griottales Company Ltd. ("Company," "we," "our," or "us"), we are committed to safeguarding your data and providing you with transparency and control over your personal information. This page outlines your rights regarding data deletion and how to request the removal of your data or account.
1. Data Safety
We implement industry-standard measures to ensure that your data is stored securely and protected from unauthorized access, alteration, or deletion. Key practices include:
- Encryption: Sensitive data is encrypted during storage and transmission.
- Access Controls: Access to personal data is restricted to authorized personnel only.
- Regular Audits: We conduct routine audits to identify and mitigate potential risks.
For more details on how we handle and protect your data, please review our Privacy Policy.
2. Your Data Deletion Rights
- Request the deletion of your account and associated data.
- Request the deletion of specific data without deleting your account.
- Be informed about data types that cannot be deleted due to legal, contractual, or security obligations.
3. Types of Data and Retention Periods
| Data Type | Action | Retention Period |
|---|---|---|
| Account Information | Fully deleted within 30 days of a verified request. | Immediate deletion post-request, unless required by law. |
| Payment/Transaction Data | Retained for tax/audit purposes as required by law. | Retained for up to 7 years. |
| Usage Data (e.g., analytics) | Anonymized upon request to ensure privacy. | Deleted upon request within 30 days. |
| Legal Obligations Data | Data required for compliance with laws (e.g., fraud prevention). | Retained as per applicable legal requirements. |
4. Requesting Data Deletion
a) Request Full Account Deletion
If you wish to delete your account and all associated data, follow these steps:
- Visit the Account Deletion Request Form.
- Provide your email address or username linked to your account.
- Submit the form, and our support team will verify your identity.
- Once verified, your account and data will be deleted within 30 days, and you will receive a confirmation email.
b) Request Partial Data Deletion
If you want specific data deleted without deleting your account:
- Contact us via our Partial Data Deletion Request Form.
- Specify the types of data you wish to delete (e.g., browsing history, payment data).
- Submit the form. Our team will process your request within 30 days and provide a status update.
5. Important Notes on Data Deletion
- Certain data, such as transaction records or information required for compliance with legal obligations, may be retained for the mandated retention period.
- Deleted accounts cannot be restored. Please ensure you back up any necessary data before submitting a deletion request.
6. Contact Us
If you have any questions about data safety, deletion, or our policies, please reach out:
- Email: support@griottales.com
- Address: Griottales Company Ltd., Kampala, Uganda
